Website Privacy Policy

This Privacy Statement is made on behalf of Home All Day Pty Ltd (t/a On Lonsdale) and all references to ‘we’, ‘us’ or ‘our’ in this statement are references to Home All Day Pty Ltd (t/a On Lonsdale).

Protecting your information is important.

Home All Day Pty Ltd (t/a On Lonsdale) understands the importance you attach to information that identifies you (your ‘personal information’) and wants to help you protect it. We want you to be able to deal with us in full confidence that your personal information will only be dealt with by us in the ways we have described to you and that it will be held securely.

This Privacy Statement tells you how we collect information when you visit this site, what we do with that information and how you can gain access to personal information held by us.

Collection of information through the Website

Home All Day Pty Ltd (t/a On Lonsdale) collects information about you each time you come to any part of the Home All Day Pty Ltd (t/a On Lonsdale) website. We also collect information regarding the last site you visited before coming to the Home All Day Pty Ltd (t/a On Lonsdale) website. This information is collected for statistical analysis to continually improve the Home All Day Pty Ltd (t/a On Lonsdale) services and website and no attempt is made by Home All Day Pty Ltd (t/a On Lonsdale) to identify the user. This information is also used to remarket to website visitors through the Google Ads Display Network.

How we use the information we collect about you

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To administer a contest, promotion, survey, or other site feature
To send periodic emails
To advertise our services and products to you through the Google Ads Display network and/or the Facebook Ads network, using remarketing. This may be facilitated using a Pixel (or related tool provided by the network) to anonymously connect our website to their platform, or via providing the network with an encrypted identifier.

The email address you provide may be used to send you information and updates pertaining to your enquiry, in addition to receiving occasional news, updates, service information, etc. If you subscribe to receive updates from us, your email address may be used to provide relevant advertising to you.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

When you send a message to Home All Day Pty Ltd (t/a On Lonsdale)

If you submit information to us either using an electronic form or application or by sending an email, we collect that information and use it for the purposes which you have provided it. For example, if you send us an email requesting information on one of the Home All Day Pty Ltd (t/a On Lonsdale) services, we will use the information to respond to your enquiry. Your details will not be used to add to a general mailing list or to advertise to you, without your prior consent.

What is a Cookie and what are they used for?

A cookie is a text file placed into the memory of your computer by our computers. A copy of this text file can be retrieved by our computer. Cookies are used for a number of purposes. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We also use cookies to serve ads to past website visitors, based on their past visits to our site. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. Website visitors can opt out of Google’s use of cookies by visiting Google’s Ads Settings. These service providers include Google Analytics, Pingdom and Hotjar. Each service provides its own Privacy Policy in relation to how its cookies are used.

Analytics

Our website uses Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

To improve the user experience of this website and help ensure that our content is relevant, we use Fullstory and Hotjar to provide anonymised information about how you use our site. This includes the pages you look at and how the mouse interacts with the page. More information can be found on the Fullstory website – external and Hotjar website – external. You can opt out of Hotjar directly here. You can opt out of Fullstory here.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy– external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

We also use interfaces with social media sites such as Facebook, LinkedIn, Twitter, and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information. We receive aggregated statistics about the number of people who share the content on our website.

Disclose of information to outside parties

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Access to your personal information

You may request details of the personal information that Home All Day Pty Ltd (t/a On Lonsdale) holds about you, by writing or contacting Home All Day Pty Ltd (t/a On Lonsdale) at any time. Home All Day Pty Ltd (t/a On Lonsdale) will not deny you access to any personal information following a request for access without providing you with a reason for such a denial. We rely on the accuracy of the information you provide to us. If you think that we hold information about you that is incorrect in any way, or out of date, or you simply want to notify us of something new, please send us an email at eat@onlonsdale.com.au indicating that your information is incorrect.

Updating your personal information

If you are aware that any of your personal information is inaccurate, incomplete, or out-of-date following a request for access, or because your circumstances have changed, please inform Home All Day Pty Ltd (t/a On Lonsdale) so that we can update your records. Home All Day Pty Ltd (t/a On Lonsdale) will not refuse to make a correction without providing you with a reason for the refusal. If Home All Day Pty Ltd (t/a On Lonsdale) refuses to make a correction, reasonable steps will be taken to place with the disputed information a statement from you claiming that the disputed information in your opinion is not accurate.

Third-party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online privacy policy only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our website privacy policy.

Changes to our privacy policy

This information relates to our current privacy standards. We may vary our privacy standards from time to time. We will notify you of these changes by publishing them on this website – we will not separately notify you of these changes.

Feedback

If you have any comments or suggestions regarding our web site or this privacy statement, please contact us here eat@onlonsdale.com.au.

Enquiries

If you have any privacy or security concerns, please contact us here eat@onlonsdale.com.au.

Company Details

Home All Day Pty Ltd (t/a On Lonsdale)

23 Lonsdale Street, Braddon ACT